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It called Switcher Studio Video Platform in the Apple App Store!

Yes! It means that you'll be able to get a DSLR quality of video for your streams if you're using an HDMI enabled camera with the Accsoon SeeMo device and Switcher Studio.

Hey there! That should not be happened if you're a subscribed member. Please reach out to our Customer Support team directly at support@switcerstudio.com, as they can help directly with any account issues. (And they're much faster to respond!)

Hi there! No problem at all - you can multistream to FB, YT, RTMP and more with Switcher. You can find instructions on set-up here in our Help Center: support.switcherstudio.com/article/278-multistreaming-with-switcher-studio

@@SwitcherStudio But why is there no original audio as the main video when I stream to my Facebook page??? Help

Currently there is not a way to use a laptop or computer dashboard as the main operating source for our Switcher app. However, you can upload movie or graphic assets through the Switcher Dashboard, which is accessible through the website.

Hi there! This may be a question that @Accsoon can better answer since it deals with the SeeMo hardware capabilities, but feel free to reach out to our customer support team directly at support@switchersudio.com with any questions you have about the integration with Switcher! Find more information about how Switcher works with the Accsoon SeeMo here: support.switcherstudio.com/article/568-accsoon-seemo-adapter

Can't duplicate camera sources, unfortunately. However, you should be able to add the same source to a Multiview multiple times. (For example if you need to have one more zoomed in than the other.) Hope that helps!

Yes! We recommend making sure you have the latest software updates installed for best use though.

Yes! With the Accsoon SeeMo device, you can connect up to 9 cameras, though you will need the same number of SeeMo devices as cameras you plan to use. (If you plan to connect 4 cameras, you would need 4 SeeMo devices to connect to 4 iOS devices). You can learn more about the set-up and SeeMo details here: support.switcherstudio.com/article/568-accsoon-seemo-adapter Feel free to reach out to our customer support team at Support@switcherstudio.com if you have any additional questions!

Hi there Sand! Great news - we'll soon have a count-up option for soccer/football and other sports uses! Be on the lookout in the coming weeks for more information!

Unfortunately, I don't know that there is a way to restore original audio unless you simultaneously recorded audio to an SD card on a Rodecaster, Zoom H6 or some other external device.

Hi there! You would need 5 Accsoon SeeMo devices (one for each DSLR) so that you can connect each camera to an iOS device to act as a remote camera to feed back to the main Switching device. You can read more about the set up here: support.switcherstudio.com/article/568-accsoon-seemo-adapter

Great question! Stripe is the payment platform we are integrated with. You can find out more about the pricing structure here: support.switcherstudio.com/article/572-gated-content-overview#Gated-Content-Fees-9rZ8A

Yes, if your PTZ camera can output 1080p video via HDMI. Hope that helps!

Hi there! You can learn more about how to get the proper set-up for incorporating additional audio sources here: support.switcherstudio.com/article/417-understanding-audio-options-with-switcher-studio. While future plans include addressing the audio concern, currently the only way to include audio from sources other than the primary Switcher device is to have an additional audio set-up.

Are you familiar with how to get longer videos uploaded correctly? I’m having a hard time with getting help with support. I uploaded a webinar that was a four hours, went through the two uploads and waiting and its been saying still processing 18 hours after being uploaded to their system. I upgraded system to do this, now i can’t get this handled and now I’m worried i have wasted money

비디오 지연이 있습니까? Blackmagic Switcher를 Mac 노트북과 연결할 때 지연이 발생했습니다. SeeMo 어댑터에 연결된 iOS 장치의 비디오 미리보기는 거의 실시간입니다. 해당 장치에서 기본 iPhone 또는 iPad로 전송되는 비디오는 의도적으로 지연됩니다. 이 지연은 모든 무선 iOS 카메라에도 적용되어 프로덕션의 모든 장치를 동기화할 수 있습니다.

Absolutely! You can import your own graphic and animated files to use during a livestream. You can learn more about files that are compatible to import into Switcher here: support.switcherstudio.com/article/477-video-assets

Great question! Unfortunately the iPhone horizontal user display is limited and doesn’t include all features like the scoreboard, but you can still record/stream in 16:9 (horizontal) even when you hold your iPhone vertically. Another way you can access the Scoreboard display whichever way you hold your device is to use an iPad. If that's doesn't quite answer your question, feel free to reach out to our Customer Support Team at support@switcherstudio.com!

Hi there! Yes, you can import your own graphic and animated files to use during a livestream. You can learn more about files that are compatible to import into Switcher here: support.switcherstudio.com/article/477-video-assets

Hi Rodrigo! Great question! We actually have a Remote Guest feature, which allows you to bring in remote sources via their laptop screens, phones, or other cameras. No Zoom needed!

Hi there! You can actually stream 1080p now! Here's how: support.switcherstudio.com/article/338-enabling-1080p-streaming

Hey there! We recommend a few different routers, but it kind of depends on your environment, distance, etc... We like the Netgear routers generally, the AC1750 is a good one, but you can also look at the other models. www.netgear.com/home/wifi/routers/r6700/ If you have a need for a mesh system/access points, we tend to recommend Google WiFi/Nest. Lastly, one of our power users on FBE informed the page of a B&H deal on Netgear Nighthawk Mesh system: www.bhphotovideo.com/c/product/1678516-REG/netgear_mk63s_100nas_ax1800_mesh_wif[…]R38wnlUOeDV6iLnFOVUzfn-9kDdcyGN6To3JMinDbl_-fNEUwYZfB6_Wa0 (The nighthawk is a great piece of gear, especially if you'll be in different event spaces streaming.)

@@SwitcherStudio Wow thank you! Would it be wise to have a separate router for this purpose? I believe I saw in the FAQs that using the 5GHz band is recommended; however, we have the 2.4GHz band open to public access (dual-band router) - is this a bad idea when using the same router for streaming? Based on our environment, I believe that AC1750 will work.

We strongly recommend against allowing public access on the same router that you use to stream - it makes it MUCH harder to predict the quality of the wifi during the time you're streaming. Our Help Center is a great resource to help understand the best conditions for streaming and the optimal set-up: support.switcherstudio.com/category/212-advanced-streaming-recording And of course, feel free to reach out to our Customer Support Team for more 1:1 advice at support@switcherstudio.com!

Hi there! You would still need to have an external audio set-up when using Switcher Cast - you can learn more about that set-up here in our Help Center: support.switcherstudio.com/category/201-external-audio-setup. If you have additional questions, feel free to reach out to our Customer Support team directly at support@switcherstudio.com for a quicker. response!

Hey there! We'd love to help - would you mind contacting our Support Team directly at support@switcherstudio.com so we can help troubleshoot with you? Just make sure to include the info you shared here in the comments so they are up to speed!

At this point you are not able to capture the audio with just an Accsoon SeeMo device - you would still need to use a mixer and audio set-up to get sound from multiple sources for now. We appreciate the feedback and are sharing with our Product Team! (We wouldn't rule out audio support at a future time.)

You can add up to 9 separate camera inputs, whether that's iPhones/iPads, cameras + devices connected to Accsoon SeeMo adapters, or a combination of both!

Thanks so much for your feedback about this - we know the Customer Service support is invaluable. While we currently don't offer live chat, you can always email our Support Team at support@switcherstudio.com!

@@SwitcherStudio I tried emailing the team no reply same way

Hmm - let me check on this for you with our team. Is there a specific issue you're having you need help with that I can check with them about?

That is true at this point - you would still need to use a mixer and audio set-up to get sound from multiple sources for now. We appreciate the feedback and are sharing with our Product Team!

Great question! This is definitely something our Customer Support team could give you more insight about if you want to email them directly at support@switcherstudio.com.

@@SwitcherStudio Thank you! I’ll reach out now.

Thanks so much!

Hi there! Yes, Switcher does allow you to connect both IG & TikTok accounts so that you can directly export your clips to both platforms. Additionally, if you meet TikTok's livestreaming requirements, you should be able to use Switcher's RTMP option to stream to that platform as well. Find out how to export clips to TikTok here from your recording: support.switcherstudio.com/article/296-sharing-a-clip-to-tiktok

Hi there! Right now, yes, our app is only available for iOS devices.

That is true at this point - you would still need to use a mixer and audio set-up to get sound from multiple sources for now. We appreciate the feedback and are sharing with our Product Team! You can find out about how to improve or add audio sources here: support.switcherstudio.com/article/417-understanding-audio-options-with-switcher-studio

You can learn more about the latency and how to adjust when using the Accsoon SeeMo adapter here: support.switcherstudio.com/article/568-accsoon-seemo-adapter#understanding-latency-with-seemo-switcher

Hi there! The SeeMo is about $180 - you can find out more about it on Accsoon's site: accsoonusa.com/

The distance to use one of these with Switcher on an iPad or iPhone would be the distance that they can all be on the same wifi device (the same as when using Switcher without the Accsoon SeeMo adapter). Learn more about the Accsoon SeeMo: support.switcherstudio.com/article/568-accsoon-seemo-adapter